System Status

How this page works

This page does a live HTTP health probe of every Fast Pay Books service from your browser every 60 seconds. Nothing here is cached or hand-curated — if the colored dot next to a service is green, your browser just got a successful response from that endpoint within the last minute. If it's red or yellow, something is actively degraded between you and that service.

Because the check runs from your own connection, results reflect what you can reach. If a service shows green here but you can't sign in, the problem is most likely on your network (corporate firewall, VPN, ISP), not on our side. Refresh the page or try from a different network before opening a support ticket.

What each service covers

• Basic App — the Basic-tier web application at basic.fastpaybooks.com. Invoicing, expense tracking, customer management, and Plaid bank sync for Basic subscribers.
• Premium App — the Premium-tier web application at premium.fastpaybooks.com. Adds AI cash-flow forecasting, team collaboration, payment reminders, and advanced analytics.
• Website — the marketing site at fastpaybooks.com, including pricing, sign-up, blog, and support pages. A red status here usually means new visitors can't reach the marketing pages, but does not affect existing users in the app.
• API Services — the shared backend at api.fastpaybooks.com. If this is degraded, expect slow loads or save errors across both Basic and Premium apps. Mobile app users see the same impact.
• Payment Processing — Stripe integration for invoice payments and subscription billing. Status reflects our integration health; Stripe's own platform status is published at status.stripe.com.
• Authentication — sign-in, session management, password reset, and MFA. If only this is red, your data is safe but you may not be able to log in until it clears.

During an incident

1. Confirm it isn't local. Try the same URL from a phone on cellular data. If it works there but not on your main connection, the issue is your network or DNS — not Fast Pay Books.

2. Check related platforms. If "Payment Processing" is red, check Stripe's status page. If "API Services" is red but Stripe is fine, it's on us.

3. Your data is safe. Even during a full outage, invoices and transactions you've already saved are persisted in our database. Pending invoices that hadn't yet reached our servers will need to be re-sent once the API recovers — the app will surface a clear retry banner.

4. Reach us. For active outages affecting your account, email support@fastpaybooks.com with the time, what you were doing, and any error message. Premium subscribers get priority routing on email.