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Hours & response times

Email support is monitored 7 days a week. We aim to respond within 2 hours during business hours (Monday–Friday, 8am–6pm Mountain Time) and by the next business day on weekends and U.S. holidays.

Premium customers get priority routing on email for urgent payment, billing, and account-access issues.

What we can help with

• Account & billing: sign-in problems, password resets, plan changes, refund requests, subscription cancellation.
• Invoicing: sending invoices, customizing branding, recurring invoices, payment reminders, reconciling paid status.
• Payments: Stripe payouts, refunds to your clients, ACH vs. card processing, payment failures.
• Bank sync: connecting accounts via Plaid, missing transactions, re-authentication, supported institutions.
• Reports & taxes: exporting P&L, year-end reports, 1099 prep, expense categories, sales-tax handling.
• Security: enabling MFA, reviewing active sessions, data export, account deletion.

Common questions

I can't sign in — what do I do?

First try a password reset at fastpaybooks.com/login – the reset link arrives within a minute. If you've enabled MFA and lost your device, email support@fastpaybooks.com from the address on file and we'll verify identity and reset MFA within one business day.

How do I delete my account and data?

Go to Settings → Privacy → Delete Account inside the app, or email us at privacy@fastpaybooks.com. We honor verified deletion requests within 30 days per our Privacy Policy.

Do you offer onboarding help for new accounts?

Yes. Email us within your free trial and we'll send a 20-minute screen-share invite to walk you through importing customers, connecting your bank, and sending your first invoice.

Are you on social media or chat?

Email and phone are the fastest ways to reach our support team. For product updates, follow us on X and LinkedIn.